Account Coordinator
Austin, Texas
What Would You Like to Change?
Every day, clients work with us to help disseminate the message about their brand and come up with fresh creative. Whether that be a restaurant, bar, spirit brand, consumer packaged good, hotel or more, they’re experts in their fields and oftentimes the entrepreneurs themselves showing us their dream. They’re looking for the right team to help bring their business to the public and craft messaging and stories through social media and public relations. If you’re a fast learner and love working on multiple clients at once, where every day is different, you’re going to like Resplendent.
What about the way you work?
At Resplendent, we focus on autonomy with results in a collaborative, team environment. Our role is to support you and give you the space to thrive which includes flexibility through hybrid in-person office hours and WFH lifestyle. We care less about where you physically are to get the job done but about how you get it done and being a team player.
What about whom you work with?
Our hiring philosophy is simple: hire good people who love to work hard and see results. Give them exciting and various client accounts to service and trust them to be their best. It’s a level of autonomy and respect that’s helped us grow the diverse team of experts our clients hire us to be. Experts who also happen to be some of the best colleagues you’ve ever worked with. At Resplendent, we care about our clients, and we care about each other too.
How about your career?
Now that you know a little about us, we’d love to hear more about you. If you’re passionate about learning new things and the position below sounds like you, you should definitely apply.
It might be time to change jobs. Maybe even an industry or two.
What You’ll Be Doing (Job Tasks)
- Assisting on accounts. Provide ongoing support for account executives, managers and directors on client accounts.
- Recordkeeping. Start and manage administrative details on client accounts.
- Creative thinking. You contribute to the creative of client accounts to increase success KPI and renewals.
- Networking. You network in the Austin community as a representative of Resplendent.
- Community outreach and relations. You’re comfortable with attending client events and documenting, working and ensuring client success, oftentimes with your team but occasionally solo.
- Create client relationships. You’re ready to set up a steady stream of communication with your clients. You anticipate their needs and respond promptly.
- Create accountability. For your client and your team–everyone knows what needs to be done and when.
We’d Love to Hear From You If (Job Requirements)
- 1+ years experience in an agency setting. Keep in mind experience may be commensurate with skill. If you’ve worked internally on a brand (outside an agency) but have a wealth of knowledge – let us know.
- Strong writing and communications skills. You already know AP-style in and out and have lengthy experience in writing in that style, creatively.
- Your excellent written and verbal communication skills are exactly what we need.
- High level of interest in the hospitality industry. You’ve worked in restaurants, or simply just love them. Dining out and the hospitality industry is considered a hobby to you.
- You excel at multitasking. You can manage multiple accounts and teams at once and thrive in that environment.
- Professional attitude. You have previous experience in dealing with clients and colleagues in a workplace setting and aren’t shy or intimidated.
- You’re social media and software savvy. You have a working knowledge of social media platforms and have experience using MuckRack and other pieces of software typically used in PR.
- You have flexibility. You understand that occasional night and weekend work is required working in the hospitality industry and have reliable transportation.
- You live in Austin. You must already be living in Austin at the time of the interview.
- Authorized to work in the U.S.
Who You Are (Personality Type)
- Well-organized and detail-oriented. You might even feel that’s an understatement.
- Problems give you purpose. You feel energized in planning ambitious projects with ambitious people.
- Self-confidence. You speak with conviction or clients and colleagues and have faith in your own ideas.
- Someone with a to-do list. You take on tasks, identify the important details, prioritize and get them by deadline.
- Team-driven. You value working with a team over working solo and know that a client’s success is attributed to the team, and you’re always willing to help teammates when necessary.
- A storyteller. You have a knack for telling the stories of brands, old and new and find it exciting to craft story strategies for clients.
- Open to learning. You take critical feedback and apply it to help better your role, your client’s success and your impact at work.
- Proactive. You jump in to assist when opportunities present and don’t fear speaking up if you see something off.
- You think clearly. You think big. You can see the forest for the trees; as well as the path ahead. More importantly, you’re okay with the effort required to make a big impact.
Our Core Values
- Autonomy with results: We respect everyone’s time, own our work and are solution-driven.
- Stop. Collaborate and Listen: We are dependable and work toward a common goal with integrity.
- Adaptable and Nimble: We embrace change. We practice flexibility with clients and each other (with an open mind.)
- Have Perspective: Our attitudes reflect the work we do. We take the work seriously, but we aren’t curing cancer!
What You’ll Love About Us (Benefits and Perks)
- Stability. We’ve been in business for over a decade.
- Stay Healthy. We offer medical, dental, vision, life and supplemental coverage as well as mental health days.
- Love your community. We offer community service days to employees on top of PTO.
- Cell Phone. Your phone helps you get your job done daily and we will reimburse you for a portion of your monthly bill.
- We value your ideas. Our doors are always open. Need help? Come on in. Have a vision for the future of the company? We’d love to hear it.
- Rest and relaxation. Employees enjoy three weeks of PTO, nine US holidays, one mental health day per quarter, paid community service hours and two floating holidays. That’s over 30 days per year.
- Family Values. Resplendent Hospitality provides paid parental leave.
- WFAnywhere. Want to spend a few days with your family back in the Northeast but not use your PTO? We consider it all!
Our belief: We dedicate our time, talent and reach to amplify voices. Beyond our portfolio of client work, we also champion causes that speak to our core values. As a company we believe feminism is for everyone, Black lives matter, LGBTQIA Rights are Human Rights, Mental Health is important, no one should go hungry, and everyone should have equal access to vote.
If you feel the same, this is the right place for you.
If this sounds like the place for you, we’d love to have you. Please submit your resume, cover letter, salary requirements and write which core value of ours you resonate with most.
